Returns

COVID-19 Extended Returns Policy

Due to the Covid pandemic and our commitment to customer satisfaction, you can shop with confidence for your Christmas gifts, to allow time for your loved ones to receive their gifts on Christmas Day, as our returns policy has been extended until Friday 29th January 2021. Simply return any unwanted purchases to us by 29th January 2021 and we will refund your order, according to our Refund/Exchange policy detailed below.

We’ve made our returns process really simple:

If the item is faulty/damaged or you have received the incorrect item please get in touch with one of our friendly customer service.

If the item is unsuitable* just follow the 3 simple step below:

Step 1

Download a returns form and fill in all appropriate fields. Click here to download a returns form

Step 2

Send the items back to us. It’s best that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post on it’s way back to us.

Step 3

Sit back and wait, we’ll do the rest!

We can only refund or exchange items which are returned in the same condition in which you received them.

If you have any questions please get in touch – we’re more than happy to help!

*Please note that for any unwanted returns or exchanges the item will need to be returned to us in its original packaging and in a saleable condition.