Returns

We want to make sure that you are completely satisfied with your purchase and we know that many of the items you are purchasing will be for Christmas presents for family or friends. Therefore we are extending our usual 30 Day Returns Policy to allow time for your loved ones to receive their gifts on Christmas Day.

Simply send any unwanted items back to us by Monday 14th January 2019 and without any queries, we will refund your order, according to our Refund/Exchange policy detailed below.

We’ve made our returns process really simple:

If the item is faulty/damaged or you have received the incorrect item please get in touch with one of our friendly customer service.

If the item is unsuitable* just follow the 3 simple step below:

Step 1

Download a returns form and fill in all appropriate fields. Click here to download a returns form

Step 2

Send the items back to us. It’s best that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post on it’s way back to us.

Step 3

Sit back and wait, we’ll do the rest!

We can only refund or exchange items which are returned in the same condition in which you received them.

If you have any questions please get in touch – we’re more than happy to help!

*Please note that for any unwanted returns or exchanges the item will need to be returned to us in its original packaging and in a saleable condition.