Christmas Returns

We want to make sure that you are completely satisfied with your purchase and we know that many of the items you are purchasing will be for Christmas presents for family or friends. Therefore we are extending our usual '30 Day Returns Policy' to allow time for your loved ones to receive their gifts on Christmas Day. Simply send any unwanted items back to us by Friday 15th January 2016 and without any queries we will refund your order, according to our Refund/Exchange policy detailed below.




The returns process is simple:


If the item is faulty/damaged or you have received the incorrect item please contact us on 01273 254254 or


If the item is unsuitable* please follow the steps below:


Step 1 - Download a returns form and fill in all appropriate fields. Click here to download a returns form


Step 2 - Send the items back to us. We recommend that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post coming back to us.


Step 3 - Sit back and wait, we'll do the rest!


*Please note that for any unwanted returns or exchanges the item will need to be returned to us in it's original packaging and in a saleable condition.

We can only refund or exchange items which are returned in the same saleable condition in which they were received. 


If you have any questions please get in touch - we're more than happy to help!


Telephone: 01273 254254